OsTicket Integration

[V3] - OSTicket Integration

ONLINE SUPPORT

If you are a webmaster, OsTicket is a perfect platform which helps you communicate and listen to your members’ feedback. So, just imagine how wonderful it will be if your OsTicket and phpFox site can be integrated with each other. Catching this tendency, we would like to introduce to you OsTicket Integration.

After installing this module, when a member would like to communicate with you, no longer will he have to navigate away to OsTicket to submit a ticket but doing it directly on your site.

In a word, this module will make your system more simple to members since all their actions happen on your site only.

phpFox compatibility: 3.6.x –> 3.8.x
OsTicket compatibility: 1.7.0
Product version: 3.02

License key:
This module requires YouNetCore plug-in to verify license.
License key and YouNetCore plug-in could be found under your Client Area.

Improvement

Upgrade OsTicket Integration to support OsTicket version 1.7

Key Features

Allow members to communicate with admin by submitting ticket directly on phpFox site
Members receive notification when their tickets were answered. View Photo
New registered users will receive notification which notice about OsTicket exists on your site. View Photo
Simultaneously logging in between OsTicket and phpFox site

Features
Screenshots

Front-End

All Tickets. View Photo
- List out all tickets that current logging user has submitted
Open Tickets. View Photo
- List out all tickets that are in process of communicating of current logging in user
Closed Tickets. View Photo
- List out all tickets that were solved of current logging in user
OsTicket Email. View Photo
- Put in an email address that member would like to submit ticket under
Create a new ticket. View Photo
- Full name and email address: automatically filled by the system
- Telephone: put in the phone number of curren logging in user
- Help Topic: what kind of help does current loggin user need?
- Subject: type in the title of the ticket
- Message: where to write detail information of the ticket
- Attachment: attach a photo or video to modify the message above
- Captcha Authorization
View a ticket.
- Members’s view. View Photo
- Admin’s view. View Photo

Back-End

Manage Setting. View Photo
- Secret Key: you yourself will type this key on your phpFox site in such a way that it is matched with Security Code on your OsTicket system.
- Osticket URL: copy and paste your OsTicket’s URL here
- Action when user change email:
  - Change OsTicket email silently: when members change the email in their profile, OsTicket email which they are using to submit ticket will be automatically changed without any notification.
  - Notify user to change OsTicket Email: when members change the email in their profile, a panel will be popped-up asking if members would like to change their Osticket email also. View Photo
  - Keep old ticket email address: when members change the email in their profile, their OsTicket emails still remain the same.
- Message for new user: as saying above, when new registered members log in, they will receive notification, this allows you to edit the content of the notification.
- Captcha Authorization
Integration Settings (on OsTicket system). View Photo
- Security Code: you yourself will type this key on your OsTicket system in such a way that it is matched with Secret Key on your phpFox site.
- Endpoint URL: copy and paste your phpFox site URL here