If you are a webmaster, OsTicket is a perfect platform which helps you communicate and listen to your members’ feedback. So, just imagine how wonderful it will be if your OsTicket and phpFox site can be integrated with each other. Catching this tendency, we would like to introduce to you OsTicket Integration.
After installing this module, when a member would like to communicate with you, no longer will he have to navigate away to OsTicket to submit a ticket but doing it directly on your site.
In a word, this module will make your system more simple to members since all their actions happen on your site only.
phpFox compatibility: 3.6.x –> 3.8.x
OsTicket compatibility: 1.7.0
Product version: 3.02
License key:
This module requires YouNetCore plug-in to verify license.
License key and YouNetCore plug-in could be found under your Client Area.
Improvement
- Upgrade OsTicket Integration to support OsTicket version 1.7
Key Features
- Allow members to communicate with admin by submitting ticket directly on phpFox site
- Members receive notification when their tickets were answered. View Photo
- New registered users will receive notification which notice about OsTicket exists on your site. View Photo
- Simultaneously logging in between OsTicket and phpFox site
Front-End
- All Tickets. View Photo
- List out all tickets that current logging user has submitted
- Open Tickets. View Photo
- List out all tickets that are in process of communicating of current logging in user
- Closed Tickets. View Photo
- List out all tickets that were solved of current logging in user
- OsTicket Email. View Photo
- Put in an email address that member would like to submit ticket under
- Create a new ticket. View Photo
- Full name and email address: automatically filled by the system
- Telephone: put in the phone number of curren logging in user
- Help Topic: what kind of help does current loggin user need?
- Subject: type in the title of the ticket
- Message: where to write detail information of the ticket
- Attachment: attach a photo or video to modify the message above
- Captcha Authorization
- View a ticket.
- Members’s view. View Photo
- Admin’s view. View Photo
Back-End
- Manage Setting. View Photo
- Secret Key: you yourself will type this key on your phpFox site in such a way that it is matched with Security Code on your OsTicket system.
- Osticket URL: copy and paste your OsTicket’s URL here
- Action when user change email:
- Change OsTicket email silently: when members change the email in their profile, OsTicket email which they are using to submit ticket will be automatically changed without any notification.
- Notify user to change OsTicket Email: when members change the email in their profile, a panel will be popped-up asking if members would like to change their Osticket email also. View Photo
- Keep old ticket email address: when members change the email in their profile, their OsTicket emails still remain the same.
- Message for new user: as saying above, when new registered members log in, they will receive notification, this allows you to edit the content of the notification.
- Captcha Authorization
- Integration Settings (on OsTicket system). View Photo
- Security Code: you yourself will type this key on your OsTicket system in such a way that it is matched with Secret Key on your phpFox site.
- Endpoint URL: copy and paste your phpFox site URL here
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- BackEnd – Manage Settings – OsTicket
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- FrontEnd – Asking before changing email
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- FrontEnd – Receive notification when ticket is answered
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- FrontEnd – New registered user receives notification
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- FrontEnd – Members view ticket
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- FrontEnd – Create a new ticket
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- FrontEnd – OsTicket Email
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- FrontEnd – Closed Tickets
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- FrontEnd – Open Tickets
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- FrontEnd – All Tickets
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- Restrict members from using OsTicket Integration
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- Integration Setting on OsTicket
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- Ticket Details
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- Admin Views a Ticket on OsTicket
![[V3] - Contact Importer](http://phpfox.younetco.com/files/2012/06/contactimporter.png)
![[V3] - Social Connect](http://phpfox.younetco.com/files/2011/12/socialconnect.jpg)
![[V3] - Social Publisher - Facebook/Twitter/LinkedIn](http://phpfox.younetco.com/files/2012/01/logo_social_publisher_phpfox.png){kind=logo}
![[V3] - Advanced Event](http://phpfox.younetco.com/files/2012/01/event_logo.png){kind=logo}
